Privacy Policy
of Dry Property Website
1. General Information
This privacy policy describes the rules for processing information about you, including personal data and cookies. This policy applies to the website operating at the URL: dryproperty.co.uk. The data controller is: Dry Property-Damp Removal Solutions, address: Leamington Crescent 105, HA2 9HJ Harrow.
- The contact email address of the operator is: contact@dryproperty.co.uk. The Operator is the Data Controller regarding the data provided in the Service.
- The Service processes personal data for the following purposes:
– To handle inquiries through the contact form, pursuant to Article 6(1)(f) of UK GDPR.
– To promote the company’s activities under Article 6(1)(a) of UK GDPR.
– To execute requested services.
– To present offers or information. - The Service performs functions to obtain information about users and their behavior in the following ways:
– By voluntarily provided data entered into forms, which are entered into the Operator’s systems.
– By storing cookies on end devices (so-called “cookies”).
The Data Controller has not appointed a Data Protection Officer (DPO). All inquiries regarding the processing of personal data should be directed to the email address: contact@dryproperty.co.uk.
2. Selected Data Protection Methods Used by the Operator
Login areas and data entry points are protected in the transmission layer (SSL certificate). This ensures that personal data and login data entered on the site are encrypted on the user’s computer and can only be read on the target server.
Personal data stored in the database is encrypted in such a way that only the Operator holding the key can read it. This protects the data in case the database is stolen from the server.
User passwords are stored in hashed form. The hashing function works in one direction – it is not possible to reverse its operation, which is currently the modern standard for storing user passwords.
Two-factor authentication is used in the Service, which provides an additional layer of login protection.
The Operator periodically changes its administrative passwords.
To protect data, the Operator regularly performs security backups.
An important element of data protection is the regular updating of all software used by the Operator to process personal data, particularly regular updates of programming components.
The Operator applies additional security methods, such as pseudonymization of data where possible and justified, to enhance their protection.
2. Hosting
The Service is hosted (technically maintained) on servers operated by JCHost.
The Administrator has concluded a data processing agreement with JCHost under Article 28 of UK GDPR, ensuring compliance with applicable legal regulations. JCHost applies advanced technical and organizational safeguards to protect processed data, including data encryption, access monitoring, and regular security tests.
4. Your Rights and Additional Information on Data Usage
In some situations, the Data Controller has the right to transfer your personal data to other recipients if it is necessary to perform the agreement concluded with you or to fulfill obligations imposed on the Data Controller. This applies to the following groups of recipients:
- Companies providing marketing services to the Data Controller.
Your personal data is processed by the Data Controller no longer than necessary to perform activities related to them as specified by separate regulations (e.g., accounting regulations). For marketing data, the data will not be processed for more than 3 years.
You have the right to request from the Data Controller:
Access to your personal data.
Rectification of your data.
Erasure of your data.
Restriction of data processing.
Data portability.
You have the right to object to the processing described in Section 3.3(c) regarding the processing of personal data for the purpose of pursuing legitimate interests of the Data Controller, including profiling, provided that the objection cannot be executed if there are valid, legally justified grounds for processing that override your interests, rights, and freedoms, particularly for the establishment, assertion, or defense of claims.
You have the right to file a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/.
Providing personal data is voluntary but necessary to use the Service.
Automated decision-making, including profiling, may be undertaken in relation to you to provide services under the concluded agreement and for direct marketing purposes.
If data is transferred outside the UK (e.g., in connection with Google Analytics or Facebook Pixel), standard contractual clauses (SCC) approved by the ICO are applied to ensure an adequate level of data protection.
5. Information in Forms
The Service collects information voluntarily provided by the user, including personal data, if provided.
The Service may record information about connection parameters (timestamp, IP address).
The Service, in some cases, may save information that facilitates linking data in the form with the email address of the user filling out the form. In such cases, the user’s email address appears within the URL of the page containing the form.
Data provided in the form is processed for the purpose resulting from the function of a particular form, e.g., to complete the service request process or commercial contact, registration of services, etc.
Each time, the context and description of the form clearly indicate what it is for.
Failure to provide required data may result in the inability to perform specific form functions.
6. Logs of the Administrator
Information about user behavior in the Service may be logged. These data are used to administer the Service.
Logs are stored for no longer than 12 months unless their longer retention is required by law.
7. Essential Marketing Techniques
The Operator uses statistical analysis of website traffic through Google Analytics (Google Inc., based in the USA). The Operator does not provide personal data to the operator of this service, only anonymized information. The service is based on the use of cookies on the user’s end device. For information about user preferences collected by Google’s advertising network, the user can view and edit information derived from cookies using the tool: https://www.google.com/ads/preferences/.
The Operator uses remarketing techniques to tailor advertising messages to the user’s behavior on the site, which may give the illusion that the user’s personal data is being used to track them. However, in practice, no personal data is transferred from the Operator to advertising operators. The technological condition for such activities is the enabled support of cookies.
The Operator uses Facebook Pixel. This technology means that Facebook (Facebook Inc., based in the USA) knows that a specific user registered with it is using the Service. In this case, it relies on data for which it is the administrator itself. The Operator does not provide any additional personal data to Facebook. The service is based on the use of cookies on the user’s end device.
The Operator uses solutions automating the operation of the Service regarding users, e.g., capable of sending an email to a user after visiting a specific subpage, provided the user has consented to receive commercial correspondence from the Operator.
The user has the right to object to data processing by analytical tools, e.g., by using browser plugins that block tools like Google Analytics.
8. Information About Cookies
The Service uses cookies.
Cookies are IT data, particularly text files, stored on the end device of the Service User and intended for the use of the Service’s websites. Cookies usually contain the name of the website they come from, their storage time on the end device, and a unique number.
The entity placing cookies on the Service User’s end device and accessing them is the Service Operator.
Cookies are used for the following purposes:
Maintaining the Service User’s session (after logging in), thanks to which the user does not have to re-enter their login and password on each subpage of the Service.
Implementing the purposes specified above in the section “Essential Marketing Techniques.”
Within the Service, two basic types of cookies are used: “session” cookies and “persistent” cookies. Session cookies are temporary files stored on the User’s end device until logging out, leaving the website, or turning off the software (web browser). Persistent cookies are stored on the User’s end device for the time specified in the parameters of cookies or until they are deleted by the User.
Browser software (web browser) usually allows cookies to be stored on the User’s end device by default. Service Users can change settings in this regard. The web browser allows deleting cookies. It is also possible to automatically block cookies. Detailed information on this subject is contained in the help or documentation of the web browser.
Restricting the use of cookies may affect some of the functionalities available on the Service’s websites.
Cookies placed on the Service User’s end device may also be used by entities cooperating with the Service Operator, in particular, this applies to companies: Google (Google Inc., based in the USA), Facebook (Facebook Inc., based in the USA), Twitter (Twitter Inc., based in the USA).
9. Managing Cookies – How to Express and Withdraw Consent in Practice
If the user does not want to receive cookies, they can change the browser settings. We reserve that disabling the support of cookies necessary for authentication processes, security, maintaining user preferences may make it difficult, and in extreme cases may prevent the use of websites.
To manage cookie settings, select the web browser you are using from the list below and follow the instructions:
Mobile devices:
For detailed information on the functioning of cookies in the Service or in case of questions about managing cookie consent, please contact us at: contact@dryproperty.co.uk.
